Feature Key Error Alarm

acFeatureKeyError

Alarm

acFeatureKeyError

OID

1.3.6.1.4.1.5003.9.10.1.21.2.0.6

Description

The alarm is sent in the following scenarios:

■ An error exists in the local License Key.
■ When the License Key has a validation period (in days) and 30 days or less remains before expiration or the period has expired.
■ When the device is operating with a free trial evaluation license (Mediant Software SBC only).

Default Severity

Critical

Source Varbind Text

system0Mo

Event Type

processingErrorAlarm

Probable Cause

configurationOrCustomizationError (7)

Alarm Severity

Condition

Text

Corrective Action

Major

When the device is operating with a free trial evaluation license.

"The device is currently operating with an evaluation license. Each call is limited to 3 minutes."

Note:

■ The free trial evaluation license allows up to three concurrent calls, up to three registered users, and up to three minutes per call.
■ The free trial evaluation license is applicable only to Mediant Software SBC.

Major

When 30 days or less remain until License Key validation expiration (i.e., License Key about to expire).

"The device's local license is about to expire. Please obtain and activate a new license."

Purchase and obtain a License Key with required features.

Critical

When the License Key validation period has expired.

"The device's local license has expired. Each call is limited to 3 minutes."

Purchase and obtain a License Key with required features.

Note:

■ Once the validity period expires, the device restricts all calls to three minutes (maximum number of call sessions is according to License Key). The device automatically ends calls exceeding this duration.
■ The validation period is based on system uptime. If the device is powered off at any time or restart, validation count pauses, and then resumes when the device is up and running again.
■ The validation period is supported by devices in High-Availability (HA) mode. Validation period countdown is done independently between each device (active and redundant), based on the system uptime of each device.
■ License Key validation period is supported by all licensing models (e.g., Local, Fixed, Floating and Flex).

Critical

An error exists in the local License Key.

"Feature key error"

 Contact AudioCodes support.

Cleared

A valid License Key with all required features is purchased and installed on the device.

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